Subscription Policy
Pixel Art Mail Club is a monthly subscription that ships a curated envelope of original pixel art prints, stickers, bookmarks, and extra goodies to your door every month.
Billing & Shipping Cycles
- Subscribe by the 15th of the month: You will be billed immediately and your first envelope ships at the start of the current month's cycle.
- Subscribe after the 15th of the month: You will be billed immediately and your first envelope ships at the start of the following month's cycle.
After your first shipment, your subscription renews automatically on the 1st of each month.
Cancellations
You may cancel your subscription at any time through your customer account. To avoid being charged for the next cycle, please cancel before the 1st of the month. Cancellations made after billing has processed for a cycle will not be refunded for that cycle, but your subscription will not renew the following month.
Refund Policy
Due to the handmade and limited-edition nature of our products, all sales are final. We do not offer refunds or exchanges on subscription boxes once they have shipped.
Damaged or Missing Items
If your envelope arrives damaged or items are missing, please contact us within 14 days of your expected delivery date at madison@pixelartmailclub.com with a photo of the damage. We will make it right!
Lost Packages
We ship with free worldwide untracked shipping. If your package is lost in transit, please reach out and we will work with you to resolve the issue. International packages may take longer to arrive - please allow extra time before contacting us.
Contact Us
Have questions? Reach out at madison@pixelartmailclub.com or visit our Contact page.